Tag: Yashesh Sawalkar

Commqui Technologies Founder Yashesh Sawalkar set to transform BPO services in India with AI and Chatbots
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Commqui Technologies Founder Yashesh Sawalkar set to transform BPO services in India with AI and Chatbots

September 15: Yashesh Sawalkar, founder and managing director of Commqui Technologies Private Limited, is on a mission to transform business process outsourcing (BPO) in India. Sawalkar's goal is to transform his BPO and customer interaction services company into an 'Intelligent BPO' company that uses Artificial Intelligence (AI) and chatbots to overcome human cognitive issues. "The phrase "intelligent BPO" was coined to characterise a new type of service delivery that makes heavy use of digital tools," said Yashesh Sawalkar, founder and MD of Commqui Technologies Private Limited. "While AI research focuses on improving human cognition, bots have proven useful in improving the efficiency and effectiveness of front- and back-end processes alike." Intelligent BPOs, on the other hand, can o...